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I have a KONEK account so why aren’t I experiencing express checkout using my device’s biometrics?

The express checkout experience relies on you using the trusted device and browser associated with your KONEK account – that is the trusted device and browser you used to create your KONEK account.

If you are using a different browser and/or device from the ones you used to create your KONEK account, then you will need to complete log in again using the email address associated with your KONEK account and indicate that you are on a trusted device.

Alternatively, you can either:

  • Follow the steps described under How do I sign in to my KONEK account from a new device and/or browser?, or
  •  Complete checkout as a guest.