{"id":2013,"date":"2024-06-19T13:15:00","date_gmt":"2024-06-19T17:15:00","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&p=2013"},"modified":"2025-10-17T16:18:12","modified_gmt":"2025-10-17T20:18:12","slug":"i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item","status":"publish","type":"faq","link":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/","title":{"rendered":"I made a payment using Konek. How do I get my refund on a returned item?"},"content":{"rendered":"\n

As with any other transaction, refunds are processed by the merchant and must follow the merchant\u2019s return policies. If a refund is approved by the merchant, then the refund is applied to the same payment method that you used to complete checkout. Refund policies vary across merchants, if you have any questions about refunds, please contact the merchant directly.<\/p>\n","protected":false},"template":"","faq-category":[61],"faq-tag":[],"class_list":["post-2013","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nI made a payment using Konek. How do I get my refund on a returned item? - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I made a payment using Konek. How do I get my refund on a returned item?\" \/>\n<meta property=\"og:description\" content=\"As with any other transaction, refunds are processed by the merchant and must follow the merchant\u2019s return policies. If a refund is approved by the merchant, then the refund is applied to the same payment method that you used to complete checkout. Refund policies vary across merchants, if you have any questions about refunds, please … Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayWithKONEK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T20:18:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\\\/\",\"name\":\"I made a payment using Konek. How do I get my refund on a returned item? - Konek\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\"},\"datePublished\":\"2024-06-19T17:15:00+00:00\",\"dateModified\":\"2025-10-17T20:18:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/konek.ca\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"I made a payment using KONEK. How do I get my refund on a returned item?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"name\":\"Konek\",\"description\":\"Canada\u2019s way to pay.\",\"publisher\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/konek.ca\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\",\"name\":\"Konek\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"contentUrl\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"Konek\"},\"image\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PayWithKONEK\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@paywithkonek?lang=en\",\"https:\\\/\\\/www.instagram.com\\\/paywithkonek\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/paywithkonek\\\/about\\\/?viewAsMember=true\",\"https:\\\/\\\/www.youtube.com\\\/@PayWithKONEK\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"I made a payment using Konek. How do I get my refund on a returned item? - Konek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/","og_locale":"en_US","og_type":"article","og_title":"I made a payment using Konek. How do I get my refund on a returned item?","og_description":"As with any other transaction, refunds are processed by the merchant and must follow the merchant\u2019s return policies. If a refund is approved by the merchant, then the refund is applied to the same payment method that you used to complete checkout. Refund policies vary across merchants, if you have any questions about refunds, please … Continued","og_url":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/","og_site_name":"Konek","article_publisher":"https:\/\/www.facebook.com\/PayWithKONEK\/","article_modified_time":"2025-10-17T20:18:12+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/","url":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/","name":"I made a payment using Konek. How do I get my refund on a returned item? - Konek","isPartOf":{"@id":"https:\/\/konek.ca\/en\/#website"},"datePublished":"2024-06-19T17:15:00+00:00","dateModified":"2025-10-17T20:18:12+00:00","breadcrumb":{"@id":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/konek.ca\/en\/faq\/i-made-a-payment-using-Konek-how-do-i-get-my-refund-on-a-returned-item\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/konek.ca\/en\/"},{"@type":"ListItem","position":2,"name":"I made a payment using KONEK. How do I get my refund on a returned item?"}]},{"@type":"WebSite","@id":"https:\/\/konek.ca\/en\/#website","url":"https:\/\/konek.ca\/en\/","name":"Konek","description":"Canada\u2019s way to pay.","publisher":{"@id":"https:\/\/konek.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/konek.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/konek.ca\/en\/#organization","name":"Konek","url":"https:\/\/konek.ca\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/","url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","contentUrl":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","width":696,"height":696,"caption":"Konek"},"image":{"@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PayWithKONEK\/","https:\/\/www.tiktok.com\/@paywithkonek?lang=en","https:\/\/www.instagram.com\/paywithkonek\/","https:\/\/www.linkedin.com\/company\/paywithkonek\/about\/?viewAsMember=true","https:\/\/www.youtube.com\/@PayWithKONEK"]}]}},"_links":{"self":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq\/2013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/media?parent=2013"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-category?post=2013"},{"taxonomy":"faq-tag","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-tag?post=2013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}