{"id":2016,"date":"2024-06-19T13:18:02","date_gmt":"2024-06-19T17:18:02","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&#038;p=2016"},"modified":"2025-10-17T16:28:57","modified_gmt":"2025-10-17T20:28:57","slug":"who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction","status":"publish","type":"faq","link":"https:\/\/konek.ca\/en\/faq\/who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction\/","title":{"rendered":"Who do I contact if something went wrong with my Konek transaction?"},"content":{"rendered":"\n<p>The following table sets out whom to contact for select issues related to a transaction:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Point of Contact<\/strong>&nbsp;<\/td><td><strong>Description of Issue<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>Merchant (refer to the online store\u2019s contact information)<\/strong>&nbsp;<\/td><td>For questions about your online purchase, delivery time, shipping options, product information, etc.&nbsp;<\/td><\/tr><tr><td><strong>Your financial institution (see your financial institution\u2019s contact information)<\/strong>&nbsp;<\/td><td>For questions about charges to your account that your merchant cannot answer such as, processing times, limits, etc.&nbsp;&nbsp;For technical issues such as payment timing out, error message, etc.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"template":"","faq-category":[61],"faq-tag":[],"class_list":["post-2016","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Who do I contact if something went wrong with my Konek transaction? - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ca\/en\/faq\/who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who do I contact if something went wrong with my Konek transaction?\" \/>\n<meta property=\"og:description\" content=\"The following table sets out whom to contact for select issues related to a transaction:&nbsp; Point of Contact&nbsp; Description of Issue&nbsp; Merchant (refer to the online store\u2019s contact information)&nbsp; For questions about your online purchase, delivery time, shipping options, product information, etc.&nbsp; Your financial institution (see your financial institution\u2019s contact information)&nbsp; For questions about charges &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ca\/en\/faq\/who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayWithKONEK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T20:28:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/who-do-i-contact-if-something-went-wrong-with-my-Konek-transaction\\\/\",\"name\":\"Who do I contact if something went wrong with my Konek transaction? 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