{"id":2019,"date":"2024-06-19T13:19:51","date_gmt":"2024-06-19T17:19:51","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&p=2019"},"modified":"2025-10-17T16:31:35","modified_gmt":"2025-10-17T20:31:35","slug":"what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account","status":"publish","type":"faq","link":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/","title":{"rendered":"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account?"},"content":{"rendered":"\n

With a Konek account, you can add multiple eligible financial accounts from different participating financial institutions, and these will all be available to you at checkout, depending on merchant acceptance. <\/p>\n\n\n\n

Follow these steps to add multiple payment methods to your Konek account: <\/p>\n\n\n\n

    \n
  1. Log in to your Konek account.\u00a0<\/li>\n<\/ol>\n\n\n\n
      \n
    1. Open Konek account settings<\/strong> > Payment methods<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n
        \n
      1. Click on the plus button to add a financial institution.\u00a0<\/li>\n<\/ol>\n\n\n\n
          \n
        1. Select a financial institution from the list of participating financial institutions.\u00a0<\/li>\n<\/ol>\n\n\n\n
            \n
          1. Enter your financial account\u2019s username and password. This completes authentication through your financial institution.\u00a0<\/li>\n<\/ol>\n\n\n\n
              \n
            1. Give your financial institution permission to share account, address and contact information with Konek.\u00a0<\/li>\n<\/ol>\n\n\n\n
                \n
              1. Select one of your eligible accounts.\u00a0<\/li>\n<\/ol>\n\n\n\n

                Your selected financial account will be added to your Konek account as a payment method and is available for selection the next time you checkout. However, if the merchant does not accept that payment method you will see the following error, \u201cNot accepted by merchant\u201d and you will need to select another accepted payment method. <\/p>\n","protected":false},"template":"","faq-category":[60],"faq-tag":[],"class_list":["post-2019","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nWhat can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account? - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account?\" \/>\n<meta property=\"og:description\" content=\"With a Konek account, you can add multiple eligible financial accounts from different participating financial institutions, and these will all be available to you at checkout, depending on merchant acceptance.  Follow these steps to add multiple payment methods to your Konek account:  Your selected financial account will be added to your Konek account as a … Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayWithKONEK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T20:31:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\\\/\",\"name\":\"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account? - Konek\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\"},\"datePublished\":\"2024-06-19T17:19:51+00:00\",\"dateModified\":\"2025-10-17T20:31:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/konek.ca\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What can I do if my email address is associated with my existing KONEK account, but I want to make a payment from another financial institution that is not associated with my existing KONEK account?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"name\":\"Konek\",\"description\":\"Canada\u2019s way to pay.\",\"publisher\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/konek.ca\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\",\"name\":\"Konek\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"contentUrl\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"Konek\"},\"image\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PayWithKONEK\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@paywithkonek?lang=en\",\"https:\\\/\\\/www.instagram.com\\\/paywithkonek\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/paywithkonek\\\/about\\\/?viewAsMember=true\",\"https:\\\/\\\/www.youtube.com\\\/@PayWithKONEK\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account? - Konek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/","og_locale":"en_US","og_type":"article","og_title":"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account?","og_description":"With a Konek account, you can add multiple eligible financial accounts from different participating financial institutions, and these will all be available to you at checkout, depending on merchant acceptance.  Follow these steps to add multiple payment methods to your Konek account:  Your selected financial account will be added to your Konek account as a … Continued","og_url":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/","og_site_name":"Konek","article_publisher":"https:\/\/www.facebook.com\/PayWithKONEK\/","article_modified_time":"2025-10-17T20:31:35+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/","url":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/","name":"What can I do if my email address is associated with my existing Konek account, but I want to make a payment from another financial institution that is not associated with my existing Konek account? - Konek","isPartOf":{"@id":"https:\/\/konek.ca\/en\/#website"},"datePublished":"2024-06-19T17:19:51+00:00","dateModified":"2025-10-17T20:31:35+00:00","breadcrumb":{"@id":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/konek.ca\/en\/faq\/what-can-i-do-if-my-email-address-is-associated-with-my-existing-Konek-account-but-i-want-to-make-a-payment-from-another-financial-institution-that-is-not-associated-with-my-existing-Konek-account\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/konek.ca\/en\/"},{"@type":"ListItem","position":2,"name":"What can I do if my email address is associated with my existing KONEK account, but I want to make a payment from another financial institution that is not associated with my existing KONEK account?"}]},{"@type":"WebSite","@id":"https:\/\/konek.ca\/en\/#website","url":"https:\/\/konek.ca\/en\/","name":"Konek","description":"Canada\u2019s way to pay.","publisher":{"@id":"https:\/\/konek.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/konek.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/konek.ca\/en\/#organization","name":"Konek","url":"https:\/\/konek.ca\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/","url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","contentUrl":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","width":696,"height":696,"caption":"Konek"},"image":{"@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PayWithKONEK\/","https:\/\/www.tiktok.com\/@paywithkonek?lang=en","https:\/\/www.instagram.com\/paywithkonek\/","https:\/\/www.linkedin.com\/company\/paywithkonek\/about\/?viewAsMember=true","https:\/\/www.youtube.com\/@PayWithKONEK"]}]}},"_links":{"self":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq\/2019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/media?parent=2019"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-category?post=2019"},{"taxonomy":"faq-tag","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-tag?post=2019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}