{"id":2020,"date":"2024-06-19T13:20:12","date_gmt":"2024-06-19T17:20:12","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&#038;p=2020"},"modified":"2025-10-17T16:32:11","modified_gmt":"2025-10-17T20:32:11","slug":"how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser","status":"publish","type":"faq","link":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/","title":{"rendered":"How do I sign in to my Konek account from a new device and\/or browser?"},"content":{"rendered":"\n<p>Follow these steps to sign in to your Konek account from a new device and\/or new browser:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open the <a href=\"https:\/\/ui.Konek.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Konek account login page<\/a>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Select <strong>Continue<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Accept the cookies and other technologies notification.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Select <strong>Log in<\/strong>.\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Enter the email address associated with your Konek account and select <strong>Log in<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Select your financial institution from the list of participating financial institutions.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Enter your financial account\u2019s username and password. This completes authentication through your financial institution.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>Give your financial institution permission to share account, address and contact information with Konek.\u00a0<\/li>\n<\/ol>\n","protected":false},"template":"","faq-category":[60],"faq-tag":[],"class_list":["post-2020","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do I sign in to my Konek account from a new device and\/or browser? - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I sign in to my Konek account from a new device and\/or browser?\" \/>\n<meta property=\"og:description\" content=\"Follow these steps to sign in to your Konek account from a new device and\/or new browser:&nbsp;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayWithKONEK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T20:32:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\\\/\",\"name\":\"How do I sign in to my Konek account from a new device and\\\/or browser? - Konek\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\"},\"datePublished\":\"2024-06-19T17:20:12+00:00\",\"dateModified\":\"2025-10-17T20:32:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/konek.ca\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How do I sign in to my KONEK account from a new device and\\\/or browser?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"name\":\"Konek\",\"description\":\"Canada\u2019s way to pay.\",\"publisher\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/konek.ca\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#organization\",\"name\":\"Konek\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"contentUrl\":\"https:\\\/\\\/konek.ca\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Profile_Image_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"Konek\"},\"image\":{\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PayWithKONEK\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@paywithkonek?lang=en\",\"https:\\\/\\\/www.instagram.com\\\/paywithkonek\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/paywithkonek\\\/about\\\/?viewAsMember=true\",\"https:\\\/\\\/www.youtube.com\\\/@PayWithKONEK\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How do I sign in to my Konek account from a new device and\/or browser? - Konek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/","og_locale":"en_US","og_type":"article","og_title":"How do I sign in to my Konek account from a new device and\/or browser?","og_description":"Follow these steps to sign in to your Konek account from a new device and\/or new browser:&nbsp;","og_url":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/","og_site_name":"Konek","article_publisher":"https:\/\/www.facebook.com\/PayWithKONEK\/","article_modified_time":"2025-10-17T20:32:11+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/","url":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/","name":"How do I sign in to my Konek account from a new device and\/or browser? - Konek","isPartOf":{"@id":"https:\/\/konek.ca\/en\/#website"},"datePublished":"2024-06-19T17:20:12+00:00","dateModified":"2025-10-17T20:32:11+00:00","breadcrumb":{"@id":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/konek.ca\/en\/faq\/how-do-i-sign-in-to-my-Konek-account-from-a-new-device-and-or-browser\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/konek.ca\/en\/"},{"@type":"ListItem","position":2,"name":"How do I sign in to my KONEK account from a new device and\/or browser?"}]},{"@type":"WebSite","@id":"https:\/\/konek.ca\/en\/#website","url":"https:\/\/konek.ca\/en\/","name":"Konek","description":"Canada\u2019s way to pay.","publisher":{"@id":"https:\/\/konek.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/konek.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/konek.ca\/en\/#organization","name":"Konek","url":"https:\/\/konek.ca\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/","url":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","contentUrl":"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/Profile_Image_696x696.png","width":696,"height":696,"caption":"Konek"},"image":{"@id":"https:\/\/konek.ca\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PayWithKONEK\/","https:\/\/www.tiktok.com\/@paywithkonek?lang=en","https:\/\/www.instagram.com\/paywithkonek\/","https:\/\/www.linkedin.com\/company\/paywithkonek\/about\/?viewAsMember=true","https:\/\/www.youtube.com\/@PayWithKONEK"]}]}},"_links":{"self":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq\/2020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/media?parent=2020"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-category?post=2020"},{"taxonomy":"faq-tag","embeddable":true,"href":"https:\/\/konek.ca\/en\/wp-json\/wp\/v2\/faq-tag?post=2020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}