{"id":2755,"date":"2025-10-17T16:45:34","date_gmt":"2025-10-17T20:45:34","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&p=2755"},"modified":"2025-10-17T16:45:35","modified_gmt":"2025-10-17T20:45:35","slug":"something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact","status":"publish","type":"faq","link":"https:\/\/konek.ca\/en\/faq\/something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact\/","title":{"rendered":"Something went wrong with my customer\u2019s Konek transaction, who do I contact?"},"content":{"rendered":"\n

If your customer has questions or concerns about their Konek payment (e.g., limits, charges to your accounts, processing times, etc.) that you cannot answer, please direct them to contact their financial institution directly. <\/p>\n","protected":false},"template":"","faq-category":[62],"faq-tag":[],"class_list":["post-2755","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nSomething went wrong with my customer\u2019s Konek transaction, who do I contact? - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ca\/en\/faq\/something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Something went wrong with my customer\u2019s Konek transaction, who do I contact?\" \/>\n<meta property=\"og:description\" content=\"If your customer has questions or concerns about their Konek payment (e.g., limits, charges to your accounts, processing times, etc.) that you cannot answer, please direct them to contact their financial institution directly. \" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ca\/en\/faq\/something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayWithKONEK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T20:45:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/04\/site_image_1200x675.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact\\\/\",\"url\":\"https:\\\/\\\/konek.ca\\\/en\\\/faq\\\/something-went-wrong-with-my-customers-Konek-transaction-who-do-i-contact\\\/\",\"name\":\"Something went wrong with my customer\u2019s Konek transaction, who do I contact? 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