A dispute (chargeback) occurs when a customer questions a transaction, such as in cases of suspected fraud, unauthorized use, or a service\u2011related issue.<\/p>\n\n\n\n
Konek is designed to help reduce the likelihood of disputes by requiring customers to authenticate and approve each transaction directly through their financial institution. Transactions are assessed using real\u2011time risk and fraud controls and are approved through bank\u2011level authentication, which significantly lowers the risk of unauthorized transactions.<\/p>\n\n\n\n
If a customer does raise a dispute, it is handled through existing acquirer and issuer dispute processes, consistent with the underlying payment network used. For all transactions with Konek we use a comprehensive authentication framework, allowing Konek to support a liability shift to the issuing financial institution for eligible fraud or account\u2011takeover scenarios, helping protect merchants from fraud\u2011related chargebacks.<\/p>\n\n\n\n
For non\u2011fraud disputes (such as goods not received or service\u2011related issues), standard dispute resolution processes apply and are managed by the merchant\u2019s acquirer and the customer\u2019s financial institution, in accordance with applicable network rules (Visa, Mastercard, Interac Direct) and merchant agreements.<\/p>\n","protected":false},"template":"","faq-category":[62],"faq-tag":[44],"class_list":["post-3215","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\n