{"id":2797,"date":"2025-10-21T13:39:04","date_gmt":"2025-10-21T17:39:04","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?page_id=2797"},"modified":"2026-04-01T00:55:08","modified_gmt":"2026-04-01T04:55:08","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/konek.ca\/en\/how-it-works\/","title":{"rendered":"How it Works"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\" id=\"h-a-payment-solution-that-gives-you-more-ways-to-pay\"><strong>A payment solution that gives you more ways to pay<\/strong><\/h1>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/03\/Konek-Intro-Video-Consumer-EN.mp4\"><\/video><\/figure>\n\n\n\n<section id=\"content-tabs\" class=\"content-tabs-block k-lag\" style=\"padding-top:0px; padding-bottom:0px; margin-bottom:0px; margin-top:100px\">\n    \n                <div class=\"container\">\n        <ul class=\"row nav nav-pills d-flex flex-sm-column flex-md-row\" id=\"pills-tab\" role=\"tablist\">\n                                    <li class=\"nav-item\" role=\"presentation\">\n                <button class=\"nav-link nav-link-1\" id=\"pills-new-user-tab\" data-bs-toggle=\"pill\" data-bs-target=\"#new-user\" type=\"button\" role=\"tab\" aria-controls=\"new-user\" aria-selected=\"true\">New user<\/button>\n            <\/li>\n                                    <li class=\"nav-item\" role=\"presentation\">\n                <button class=\"nav-link nav-link-2\" id=\"pills-existing-user-tab\" data-bs-toggle=\"pill\" data-bs-target=\"#existing-user\" type=\"button\" role=\"tab\" aria-controls=\"existing-user\" aria-selected=\"true\">Existing user<\/button>\n            <\/li>\n                                    <li class=\"nav-item\" role=\"presentation\">\n                <button class=\"nav-link nav-link-3\" id=\"pills-manage-payment-methods-tab\" data-bs-toggle=\"pill\" data-bs-target=\"#manage-payment-methods\" type=\"button\" role=\"tab\" aria-controls=\"manage-payment-methods\" aria-selected=\"true\">Manage payment methods<\/button>\n            <\/li>\n                                    <li class=\"nav-item\" role=\"presentation\">\n                <button class=\"nav-link nav-link-4\" id=\"pills-manage-account-tab\" data-bs-toggle=\"pill\" data-bs-target=\"#manage-account\" type=\"button\" role=\"tab\" aria-controls=\"manage-account\" aria-selected=\"true\">Manage account<\/button>\n            <\/li>\n                                    <li class=\"nav-item\" role=\"presentation\">\n                <button class=\"nav-link nav-link-5\" id=\"pills-delete-an-account-tab\" data-bs-toggle=\"pill\" data-bs-target=\"#delete-an-account\" type=\"button\" role=\"tab\" aria-controls=\"delete-an-account\" aria-selected=\"true\">Delete an account<\/button>\n            <\/li>\n                    <\/ul>    \n    <\/div>                             <div class=\"tab-content container\" id=\"pills-tabContent\">\n                                                <div class=\"tab-pane tab-pane-1\" id=\"new-user\" role=\"tabpanel\" aria-labelledby=\"new-user\" tabindex=\"0\">\n                                                                                            <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Find the Konek button<\/h2>                                <div class=\"mb-3\"><p>Look for the Konek button when checking out online at participating merchants.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Find-KONEK-Button-English-1.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Create an account seamlessly and securely<\/h2>                                <div class=\"mb-3\"><p>Log in through the participating financial institution that you bank with and give your financial institution permission to share your account, address and contact information with Konek. Then select \u2018create account\u2019 and you will receive a confirmation message that your Konek account was successfully created. and you will receive a confirmation message that your Konek account was successfully created.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Create-an-Account-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Pick your preferred way to pay from the list of supported accounts<\/h2>                                <div class=\"mb-3\"><p>Pay directly from your eligible debit or credit card accounts or through Interac Direct using your chequing, savings, or line of credit account.* The selected payment method will become your default payment method and can be changed at any time.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Pick-your-way-to-pay-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Make Login Easier<\/h2>                                <div class=\"mb-3\"><p>Enable face or touch ID for faster checkouts.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Make-login-easier-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Complete Checkout<\/h2>                                <div class=\"mb-3\"><p>Review and complete your checkout successfully.<\/p>\n<p>That&#8217;s it!<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Complete-Checkout-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                <\/div>\n                                                    <div class=\"tab-pane tab-pane-2\" id=\"existing-user\" role=\"tabpanel\" aria-labelledby=\"existing-user\" tabindex=\"0\">\n                                                                                            <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Find the Konek button<\/h2>                                <div class=\"mb-3\"><p>Look for Konek button when checking out online at participating merchants.*<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Find-KONEK-Button-English-1.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Authenticate yourself and make login easier<\/h2>                                <div class=\"mb-3\"><p>Log in with your face or touch ID for faster checkouts, or if touch or face ID are not enabled, complete authentication through your participating financial institution.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Authenticate-yourself-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Complete Checkout<\/h2>                                <div class=\"mb-3\"><p>Complete your checkout successfully.<\/p>\n<p>That\u2019s it!<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Complete-Checkout-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                <\/div>\n                                                    <div class=\"tab-pane tab-pane-3\" id=\"manage-payment-methods\" role=\"tabpanel\" aria-labelledby=\"manage-payment-methods\" tabindex=\"0\">\n                                                                                            <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Click on Payment Methods<\/h2>                                <div class=\"mb-3\"><p>Under your profile, click on &#8220;Payment Methods&#8221;.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Change-Payment-Method-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Select the radio button<\/h2>                                <div class=\"mb-3\"><p>Click on the account you wish to link as your default payment method. The default payment can be changed at any time.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/English-Select-the-radio-button.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                <\/div>\n                                                    <div class=\"tab-pane tab-pane-4\" id=\"manage-account\" role=\"tabpanel\" aria-labelledby=\"manage-account\" tabindex=\"0\">\n                                                                                            <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Manage your profile easily<\/h2>                                <div class=\"mb-3\"><p>Under your profile, you can set and edit your shipping address, payment method and enable biometrics for quicker checkouts.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Eng-Manage-your-profile-easily.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Change or remove address<\/h2>                                <div class=\"mb-3\"><p>You can also easily change or remove your address at any time.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Change-Address-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                <\/div>\n                                                    <div class=\"tab-pane tab-pane-5\" id=\"delete-an-account\" role=\"tabpanel\" aria-labelledby=\"delete-an-account\" tabindex=\"0\">\n                                                                                            <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Looking to delete your account? Here\u2019s how.<\/h2>                                <div class=\"mb-3\"><p>Under your profile, select the pencil icon on the top right-hand corner.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Delete-Account-English.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                        <div class=\"row d-flex justify-content-md-enter align-items-center d-flex justify-content-lg-evenly\">\n                            <div class=\"col-sm-12 col-md-5 col-content\">\n                                <h2 class=\"mb-3\">Select Delete Account<\/h2>                                <div class=\"mb-3\"><p>At the very bottom, select &#8220;Delete account&#8221; option.<\/p>\n<\/div>                                                            <\/div>\n                                \n                                                                                                            <div class=\"col-sm-12 col-md-5 col-video\">\n                                        <video src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/Select-Delete_EN.mov\" playsinline controls muted autoplay><\/video>\n                                    <\/div>\n                                                                    \n                        <\/div>\n                                                                <\/div>\n                                                        <\/div>\n    \n<\/section>\n\n\n\n<section id=\"cta\" class=\"container cta-block\" style=\"background-color: #0f1019; padding-top:0px; padding-bottom:80px; margin-bottom:100px; margin-top:100px\">\n    <div class=\"row d-flex flex-column justify-content-center text-center\">\n        <div class=\"col-md-4 mx-auto mb-5 k-fadeup\">\n                    <img decoding=\"async\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2025\/10\/Screen-Replace-here.png.webp\" alt=\"\" class=\"img-fluid\" loading=\"lazy\" \/>\n                <\/div>\n        <div class=\"col k-fadeup\">\n                    <h2 class=\"pb-2 cta-title\">Choose how you want to pay<\/h2>\n                            <div class=\"fw-light fs-5 cta-copy col-md-4 mx-auto\"><p>After you\u2019ve signed up the first time, you can checkout in as little as one click.<\/p>\n<\/div>\n                            <a href=\"https:\/\/ui.Konek.ca\/user-portal\/auth\/landing\" class=\"btn btn-secondary mt-4 py-2\" aria-label=\"\">Sign up<\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<p class=\"has-small-font-size\"><small><sup>*<\/sup>Availability of payment method may vary by merchant and participating financial institution.<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A payment solution that gives you more ways to pay *Availability of payment method may vary by merchant and participating financial institution.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-2797","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.4) - 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