{"id":7,"date":"2023-07-19T09:12:49","date_gmt":"2023-07-19T13:12:49","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?page_id=7"},"modified":"2026-06-04T13:44:13","modified_gmt":"2026-06-04T17:44:13","slug":"merchants","status":"publish","type":"page","link":"https:\/\/konek.ca\/en\/merchants\/","title":{"rendered":"Merchants"},"content":{"rendered":"\n<section id=\"hero\" class=\"hero-block\" style=\"background-color: #f9f9f9; padding-top:50px; padding-bottom:0px; margin-bottom:0px; margin-top:0px\">\n    <div class=\"container pt-5 py-md-5\">\n        \n                <div class=\"row d-flex justify-content-between align-items-center has-bg-img\">\n        <div class=\"col-12 col-md-5\">\n                            \n                <h1>Give your customers more ways to pay<\/h1>\n                                            <div class=\"fw-normal mt-3 hero-copy animate__slideInDown\"><p>A payment solution that drives business growth while giving your customers the freedom to pay with their credit cards or directly from chequing or savings account with <a href=\"https:\/\/www.interac.ca\/en\/payments\/business\/interac-direct-for-business\/\" target=\"_blank\">Interac Direct<sup>&reg;<\/sup><\/a> &#8211; exclusively available on Konek.<\/p><\/div>\n            \n                            <a href=\"https:\/\/konek.ca\/en\/merchants\/#how-it-works\" class=\"btn rounded-1 btn-primary my-4 p-2 fw-bold\" aria-label=\"Contact Us\">See how it works<\/a>\n            \n            <\/div>\n                <div class=\"col-12 col-md-4 mx-auto\">\n                    \n                                        <video width=\"100%\" id=\"homepage_vid\" src=\"https:\/\/Konek.ca\/wp-content\/uploads\/2026\/03\/English-1.mov\" playsinline loop muted autoplay><\/video>\n                    \n                <\/div>\n            <\/div>\n\n            <\/div>\n                \n    <\/div>\n<\/section>\n\n\n<section id=\"logo-grid\" class=\"logo-grid-block k-lag\" style=\"background-color: #ffffff; padding-top:0px; padding-bottom:0px; margin-bottom:100px; margin-top:100px\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 text-center mb-5\">\n                                                    <div class=\"copy fs-5\"><p><strong> Konek is developed by Interac Corp. and powered by Canada\u2019s leading financial institutions.<\/strong><\/p>\n<\/div>\n                             <\/div>\n        <\/div>\n    <\/div>\n    \n            <div class=\"container\">\n            <div class=\"row d-flex align-items-center\">\n                <div class=\"col 1\"><a href=\"https:\/\/www.bmo.com\/paywithKonek\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\" style=\"height:50px\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2023\/11\/bmo-blue-on-transparent-en.png.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div><div class=\"col 2\"><a href=\"https:\/\/www.nbc.ca\/personal\/accounts\/services\/online-payment.html\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2025\/11\/NB_4c.jpg.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div><div class=\"col 3\"><a href=\"https:\/\/www.interac.ca\/en\/payments\/personal\/interac-direct\/\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2023\/08\/Interac_Two-Colour_RGB.png.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div><div class=\"col 4\"><a href=\"https:\/\/www.rbcroyalbank.com\/banking-services\/konek\/index.html\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2023\/08\/RBC_Royal_Bank.png.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div><div class=\"col 5\"><a href=\"https:\/\/www.scotiabank.com\/ca\/en\/personal\/bank-your-way\/konek-pay.html\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2023\/08\/logo_scotiabank_19_rgb.png.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div><div class=\"col 6\"><a href=\"https:\/\/www.td.com\/ca\/en\/personal-banking\/ways-to-bank\/ways-to-pay\/Konek\" target=\"_blank\" rel=\"nofollow noopener\"><div class=\"logo\"><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2023\/08\/td-1.png.webp\" alt=\"\" loading=\"lazy\" \/><\/div><\/a><\/div>            <\/div>\n        <\/div>\n        <\/section>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"how-it-works\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls muted src=\"https:\/\/konek.ca\/wp-content\/uploads\/2026\/03\/Konek-Intro-Video-Merchant-EN.mp4\"><\/video><\/figure>\n<\/div>\n<\/div>\n\n\n\n<section id=\"flip-card\" class=\"flip-card-block k-features\" style=\"background-color: ; padding-top:0px; padding-bottom:0px; margin-bottom:0px; margin-top:0px\">\n    <div class=\"container\">\n                    <div class=\"row\">\n                <div class=\"col text-center mb-5\">\n                                            <h2>Upgrade your checkout experience<\/h2>\n                                                        <\/div>\n            <\/div>\n        \n                            <div class=\"row d-flex justify-content-center\">\n                                \n                        <div class=\"col-card border border-0 mx-4 col-md-12 col-lg-5 \" style=\"background-color: #f8f8f8;\">\n                                                <div class=\"card bg-transparent border-0\">\n                        <div class=\"front\">\n                            <div class=\"card-header px-0 bg-transparent border border-0\">\n                                <h5 class=\"card-title my-0 py-0\">More payment options<\/h5>\n                            <\/div>\n                            <div class=\"card-body px-0\">\n                                <p>Konek supports chequing, savings and credit or debit cards affiliated with a participating financial institution.<\/p>\n                                                                    <img decoding=\"async\" class=\"mx-auto d-block\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2025\/10\/4453177ae74804ea5db89dbb56d7fcf7cef677d3.png.webp\" alt=\"\" class=\"img-fluid mb-3\" loading=\"lazy\" \/>\n                                                            <\/div>\n                        <\/div>\n                                            <\/div>\n                    <\/div>\n                                \n                        <div class=\"col-card border border-0 mx-4 col-md-12 col-lg-5 \" style=\"background-color: #f8f8f8;\">\n                                                <div class=\"card bg-transparent border-0\">\n                        <div class=\"front\">\n                            <div class=\"card-header px-0 bg-transparent border border-0\">\n                                <h5 class=\"card-title my-0 py-0\">Cost effective<\/h5>\n                            <\/div>\n                            <div class=\"card-body px-0\">\n                                <p>We can help lower your overall costs by reducing fraud rates and chargebacks to merchants compared to certain other payment methods.<\/p>\n                                                                    <img decoding=\"async\" class=\"mx-auto d-block\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2025\/10\/9c3c3951fb61ee5d9c899d38d5bda6edb9f55702.png.webp\" alt=\"\" class=\"img-fluid mb-3\" loading=\"lazy\" \/>\n                                                            <\/div>\n                        <\/div>\n                                            <\/div>\n                    <\/div>\n                                    <\/div>\n                    \n    <\/div>\n<\/section>\n\n\n<section id=\"flip-card\" class=\"flip-card-block k-features\" style=\"background-color: ; padding-top:0px; padding-bottom:0px; margin-bottom:0px; margin-top:0px\">\n    <div class=\"container\">\n        \n                            <div class=\"row d-flex justify-content-center\">\n                                \n                        <div class=\"col-card border border-0 mx-4 col-md-12 col-lg-5 \" style=\"background-color: #f8f8f8;\">\n                                                <div class=\"card bg-transparent border-0\">\n                        <div class=\"front\">\n                            <div class=\"card-header px-0 bg-transparent border border-0\">\n                                <h5 class=\"card-title my-0 py-0\">Simple and fast<\/h5>\n                            <\/div>\n                            <div class=\"card-body px-0\">\n                                <p>We enable registered users to pay for things in as little as on click.<\/p>\n                                                                    <img decoding=\"async\" class=\"mx-auto d-block\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2026\/03\/English.png.webp\" alt=\"\" class=\"img-fluid mb-3\" loading=\"lazy\" \/>\n                                                            <\/div>\n                        <\/div>\n                                            <\/div>\n                    <\/div>\n                                \n                        <div class=\"col-card border border-0 mx-4 col-md-12 col-lg-5 \" style=\"background-color: #f8f8f8;\">\n                                                <div class=\"card bg-transparent border-0\">\n                        <div class=\"front\">\n                            <div class=\"card-header px-0 bg-transparent border border-0\">\n                                <h5 class=\"card-title my-0 py-0\">Safe and secure<\/h5>\n                            <\/div>\n                            <div class=\"card-body px-0\">\n                                <p>Our payment solution keeps your data safe by using your financial institution\u2019s secure authentication and payment consent protocols.<\/p>\n                                                                    <img decoding=\"async\" class=\"mx-auto d-block\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2025\/10\/69a362338985ff8ae4f30f628f2652648e6f933c.png.webp\" alt=\"\" class=\"img-fluid mb-3\" loading=\"lazy\" \/>\n                                                            <\/div>\n                        <\/div>\n                                            <\/div>\n                    <\/div>\n                                    <\/div>\n                    \n    <\/div>\n<\/section>\n\n\n<section id=\"cta\" class=\"container cta-block columns-cta\" style=\"background-color: #0f1019; padding-top:0px; padding-bottom:0px; margin-bottom:100px; margin-top:100px\">\n    <div class=\"row d-flex flex-column justify-content-center text-center\">\n        <div class=\"col-md-4 mx-auto mb-5 k-fadeup\">\n                    <img decoding=\"async\" src=\"https:\/\/konek.ca\/wp-content\/smush-webp\/2026\/05\/Card-5.png.webp\" alt=\"\" class=\"img-fluid\" loading=\"lazy\" \/>\n                <\/div>\n        <div class=\"col k-fadeup\">\n                    <h2 class=\"pb-2 cta-title\">Talk to us about Konek<\/h2>\n                            <div class=\"fw-light fs-5 cta-copy col-md-4 mx-auto\"><p>Want to know how we can help drive your growth and give your customers more choice?<\/p>\n<\/div>\n                            <a href=\"https:\/\/konek.ca\/en\/merchants\/get-in-touch\/\" class=\"btn btn-secondary mt-4 py-2\" aria-label=\"\">Let&#8217;s connect<\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"latest-post\" class=\"latest-post-block\" style=\"margin-bottom:0px; margin-top:0px\">\n    <div class=\"section-two-wrap\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-sm-12 col-md-12 col-lg-12\">\n                    <div class=\"columns-wrap\">\n                        <div class=\"left-column\">\n                            <h2 class=\"section-title\">What\u2019s new in payments?<\/h2>\n                        <\/div>\n                        <div class=\"right-column\">\n                            <div class=\"blog-post-wrap\">\n                                                                        <a href=\"https:\/\/konek.ca\/en\/open-banking-is-coming-to-canada-is-your-business-ready\/\" class=\"blog-post-item\">\n                                            <p class=\"blog-post-title\">Open banking is coming to Canada. Is your business ready?<\/p>\n                                            <div class=\"date-and-icon-wrap\">\n                                                <p class=\"blog-post-date\">May 14, 2026<\/p>\n                                                <img decoding=\"async\" src=\"https:\/\/konek.ca\/wp-content\/themes\/konek-rebranded\/resources\/images\/plus-icon-yellow.png\" alt=\"plus icon\" class=\"plus-icon\" loading=\"lazy\">\n                                            <\/div>\n                                        <\/a>\n                                                                <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"accordion\" class=\"accordion-block\">\n<div class=\"container py-5\">\n        <div class=\"row d-flex justify-content-center  align-items-start\">\n            \n            <div class=\"col\">\n                <h2 class=\"fw-bold fs-1 pb-3\">FAQs<\/h2>\n                <a href=\"\/en\/support\/\">View all for more support<\/a>            <\/div>\n            \n            <div class=\"col-lg-8\">\n                        <div class=\"accordion accordion-flush\">\n                                    <div class=\"col-12 accordion-item mt-4 rounded-2\">\n\n                    <h3 class=\"accordion-header\">\n                        <button class=\"accordion-button collapsed bg-transparent\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-block-collaps-1\" aria-expanded=\"false\" aria-controls=\"accordion-block-collaps-1\">\n                        As a merchant with an eCommerce business, whom should I contact if I want to offer Konek?                        <\/button>\n                    <\/h3>\n\n                    <div id=\"accordion-block-collaps-1\" class=\"accordion-collapse collapse px-0 py-0 container\">\n                        <div class=\"accordion-body row px-0\">\n                            <p>You can submit this <a href=\"https:\/\/konek.ca\/en\/merchants\/get-in-touch\/\" target=\"_blank\" rel=\"noopener\">form<\/a> to contact a member of our Konek team to see if Konek is right for your business. Or, you can reach out to your payment processor (such as, Moneris) and ask how you can offer Konek from your online store.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div> \n                                    <div class=\"col-12 accordion-item mt-4 rounded-2\">\n\n                    <h3 class=\"accordion-header\">\n                        <button class=\"accordion-button collapsed bg-transparent\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-block-collaps-2\" aria-expanded=\"false\" aria-controls=\"accordion-block-collaps-2\">\n                        Does using Konek impact my refund policy?                        <\/button>\n                    <\/h3>\n\n                    <div id=\"accordion-block-collaps-2\" class=\"accordion-collapse collapse px-0 py-0 container\">\n                        <div class=\"accordion-body row px-0\">\n                            <p>No. You alone determine and manage your refund policy.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div> \n                                    <div class=\"col-12 accordion-item mt-4 rounded-2\">\n\n                    <h3 class=\"accordion-header\">\n                        <button class=\"accordion-button collapsed bg-transparent\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-block-collaps-3\" aria-expanded=\"false\" aria-controls=\"accordion-block-collaps-3\">\n                        Who do I contact if I have questions about Konek or something related to it?                        <\/button>\n                    <\/h3>\n\n                    <div id=\"accordion-block-collaps-3\" class=\"accordion-collapse collapse px-0 py-0 container\">\n                        <div class=\"accordion-body row px-0\">\n                            <p>For all questions or help with Konek your acquirer is your first point of contact. For any escalations, your acquirer will reach out to Interac.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div> \n                                    <div class=\"col-12 accordion-item mt-4 rounded-2\">\n\n                    <h3 class=\"accordion-header\">\n                        <button class=\"accordion-button collapsed bg-transparent\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-block-collaps-4\" aria-expanded=\"false\" aria-controls=\"accordion-block-collaps-4\">\n                        What should I do if Konek becomes unavailable?                        <\/button>\n                    <\/h3>\n\n                    <div id=\"accordion-block-collaps-4\" class=\"accordion-collapse collapse px-0 py-0 container\">\n                        <div class=\"accordion-body row px-0\">\n                            <p>If Konek becomes unavailable, contact your acquirer. Maintenance activities and changes resulting from project activities and vendor upgrades are scheduled so as to minimize disruptions to your business.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div> \n                            <\/div>\n                        \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"ecrm-form\" class=\"ecrm-form-block container\" style=\"margin-bottom:0px; margin-top:0px\">\n    <div class=\"section-one-wrap\">\n        <div class=\"row\">\n            <div class=\"col-sm-12 col-md-12 col-lg-12\">\n                <div class=\"columns-wrap\">\n                    <div class=\"left-column\">\n                        <div class=\"copy-wrap\">\n                            <h2 class=\"section-title\">Don&#8217;t miss out. <br \/>Stay connected.<\/h2>\n                            <div class=\"section-copy\">\n                                <p><p>See why Canadian merchants are coming on board with Konek. Subscribe to our newsletter and\u202fwe\u2019ll send you the latest news, product details, market\u202finsights.<\/p>\n<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"right-column\">\n                        <div class=\"gravity-form-wrap\">\n                            <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_9' id='gform_9' class='ecrm-form' action='\/en\/wp-json\/wp\/v2\/pages\/7#gf_9' data-formid='9' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_9_24\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half ecrm-first-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_24'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_9_24' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_9_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half ecrm-last-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_23'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_9_23' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_9_10\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half ecrm-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_10'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_10' id='input_9_10' type='email' value='' class='large'   placeholder='Email*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_9_25\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_25'>Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_25' id='input_9_25' type='text' value='' class='large'    placeholder='Company Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_9_26\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_26'>Current Payment Processor<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_26' id='input_9_26' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Current Payment Processor*<\/option><option value='TDMS' >TDMS<\/option><option value='First Data Canada (Fiserv)' >First Data Canada (Fiserv)<\/option><option value='Chase Paymentech' >Chase Paymentech<\/option><option value='Square Canada' >Square Canada<\/option><option value='Adyen Canada' >Adyen Canada<\/option><option value='Elavon' >Elavon<\/option><option value='Global Payments' >Global Payments<\/option><option value='Everlink' >Everlink<\/option><option value='WorldPay' >WorldPay<\/option><option value='Stripe' >Stripe<\/option><option value='Moneris' >Moneris<\/option><option value='Suncor Energy' >Suncor Energy<\/option><option value='Payfacto' >Payfacto<\/option><option value='Nuvei' >Nuvei<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_9_27\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description 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