{"id":2039,"date":"2024-06-19T13:18:02","date_gmt":"2024-06-19T17:18:02","guid":{"rendered":"https:\/\/konekcastg.wpengine.com\/?post_type=faq&#038;p=2039"},"modified":"2025-10-22T15:27:24","modified_gmt":"2025-10-22T19:27:24","slug":"avec-qui-dois-je-communiquer-sil-y-a-un-probleme-avec-ma-transaction-Konek","status":"publish","type":"faq","link":"https:\/\/konek.ca\/fr\/faq\/avec-qui-dois-je-communiquer-sil-y-a-un-probleme-avec-ma-transaction-Konek\/","title":{"rendered":"Avec qui dois-je communiquer s\u2019il y a un probl\u00e8me avec ma transaction Konek?"},"content":{"rendered":"\n<p>Le tableau suivant indique avec qui communiquer pour certains probl\u00e8mes li\u00e9s aux transactions&nbsp;:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Point de contact<\/strong><\/td><td><strong>Description du probl\u00e8me<\/strong><\/td><\/tr><tr><td><strong>Commer\u00e7ant (consultez les coordonn\u00e9es de la boutique en ligne)<\/strong><\/td><td>Questions relatives \u00e0 vos achats en ligne (d\u00e9lai de livraison, options d\u2019exp\u00e9dition, renseignements sur le produit, etc.)<\/td><\/tr><tr><td><strong>Institution financi\u00e8re (consultez les coordonn\u00e9es de votre institution financi\u00e8re)<\/strong><\/td><td><ul><li>Questions sur les frais port\u00e9s \u00e0 votre compte auxquelles le commer\u00e7ant ne peut pas r\u00e9pondre (d\u00e9lais de traitement, limites, etc.) <\/li><li>Probl\u00e8mes techniques (d\u00e9lai de paiement \u00e9coul\u00e9, message d\u2019erreur, etc.)<\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"template":"","faq-category":[70],"faq-tag":[],"class_list":["post-2039","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Avec qui dois-je communiquer s\u2019il y a un probl\u00e8me avec ma transaction Konek? 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