Who do I contact if something went wrong with my KONEK transaction?

The following table sets out whom to contact for select issues related to a transaction: 

Point of Contact	Description of Issue
Merchant (refer to the online store’s contact information)	For questions about your online purchase, delivery time, shipping options, product information, etc.
Your financial institution (see your financial institution’s contact information)	For questions about charges to your account that your merchant cannot answer such as, processing times, limits, etc.  For technical issues such as payment timing out, error message, etc.