KONEK™ is currently undergoing beta testing and is available by invitation-only at this time. Stay tuned for more information as to when KONEK is available to all users.
KONEK FAQs
About KONEK
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KONEK offers Canadian, online shoppers a brand-new, made-in-Canada, payment gateway from which you can pay using any of your eligible accounts from a participating financial institution - savings, chequing, Visa debit and Visa credit, or Mastercard debit and Mastercard credit*.
*Availability of payment method varies by merchant.
KONEK is supported by Canada’s leading financial institutions and powered by Interac Corp.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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KONEK is supported by Canada’s leading financial institutions and powered by Interac Corp.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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KONEK keeps your information safe, secure, and hidden using secure authentication, payment consent protocols, and a process called tokenization.
Secure Authentication:
- As a guest user, KONEK uses your financial institution’s secure authentication method to ensure you can securely access your data.
- As a registered user of KONEK on a trusted device, KONEK uses your device’s biometric scanning capabilities amongst other secure authentication methods to ensure you can securely access your data.
Payment Consent Protocols: When a merchant requests you to make a payment, the payment process to deduct funds from your eligible financial account is only initiated with your explicit consent.
Tokenization: This process replaces sensitive data, such as your card and account numbers with randomly generated non-sensitive data which is shared exclusively with the merchant's system.
KONEK is supported by Canada’s leading financial institutions and powered by Interac Corp.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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No. Your banking information, such as account and card numbers, is kept hidden and cannot be directly accessed by the merchant. On receiving your explicit consent, your financial institution will share your full name, phone number, and shipping address with the merchant in order to complete a transaction.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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The KONEK payment gateway protects you from fraud through secure authentication, payment consent protocols, and a process called tokenization.
Secure Authentication:
- As a guest user, KONEK uses your financial institution’s secure authentication method to ensure you can securely access your data.
- As a registered user of KONEK on a trusted device, KONEK uses your device’s biometric scanning capabilities amongst other secure authentication methods to ensure you can securely access your data.
Payment Consent Protocols: When a merchant requests you to make a payment, the payment process to deduct funds from your eligible financial account is only initiated with your explicit consent.
Tokenization: This process replaces sensitive data, such as your card and account numbers with randomly generated non-sensitive data which is shared exclusively with the merchant's system.
There are steps you can also take to help protect against fraud including:
- Creating strong passwords
- Using antivirus software on all your devices
- Regularly reviewing your account statements to ensure transactions are processed as expected
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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For this beta release, the following online stores offer KONEK at checkout:
It is expected that more online stores will offer KONEK with the upcoming commercial launch.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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The following financial institutions offer KONEK:
- Bank of Montreal
- National Bank of Canada
- Royal Bank of Canada
- The Bank of Nova Scotia
- The Toronto-Dominion Bank
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
KONEK Account
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Follow these steps to create your KONEK account:
- Use the link in the invitation-to-use-KONEK email from your financial institution to request a new code.
- Open the KONEK account login page.
- On the KONEK in pilot page, enter the code provided in the Welcome to the KONEK Pilot email from KONEK.
- Select Continue.
- Accept the cookies and other technologies notification.
- Select your financial institution from the list of participating financial institutions.
- Enter your financial account’s username and password. This completes authentication through your financial institution.
- Give your financial institution permission to share account, address and contact information with KONEK.
- Select Create your KONEKTM account.
- The information provided by your financial institution is displayed by default. You can make changes to any of these fields.
Note: Changes apply only to your KONEK account and will not be saved to your financial account. - If you have multiple accounts with your selected financial institution, then all accounts are listed.
- Set your default payment method* from among eligible accounts. This is the financial account from which payments will be debited.
- Select Continue.
- The address provided by your financial institution is selected by default as the shipping address. Select Add another address if you need to include additional addresses. You can add up to five unique addresses.
- Select Continue.
- If you enable trusted device, you can complete that procedure now or select Show me later to complete this at a later time, or even on another preferred device.
- You will receive a confirmation message that your KONEK account was successfully created.
*Note:
- The default payment method is the financial account from which payments will be debited.
- The default payment method can be changed at any time.
- If a merchant does not accept a payment method, then you cannot select that payment method and the following message is displayed underneath, “Not accepted by merchant”.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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As a KONEK account holder you can:
- Add multiple, eligible, financial accounts from multiple participating financial institutions to KONEK, and easily switch between them at checkout. depending on the payment methods accepted by the participating merchant.
- List up to five different shipping addresses and select a shipping address from the list at checkout.
- Set up a default payment method from among eligible accounts and shipping address.
- If you’ve configured a trusted device and biometric scan, you can experience the ease and speed of the express checkout.
Note: Only payment methods supported by the merchant may be used for payment at the online store. If the merchant does not accept any of your eligible accounts, you will be warned that you do not have any eligible accounts.
As a guest:
For every checkout, you will need to complete authentication with your participating financial institution to use your preferred payment method (and accepted by the merchant). If you want to use a different shipping address or any other personal information, that is different from what your financial institution has provided, you will need to enter the information at the time of checkout.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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With a KONEK account, you can add multiple, eligible, financial accounts from different participating financial institutions, and these will all be available to you at checkout.
Follow these steps to add multiple payment methods to your KONEK account:
- Sign in to your KONEK account.
- Open KONEK account settings > Payment methods.
- Select Add Bank.
- Select a financial institution from the list of participating financial institutions.
- Enter your financial account’s username and password. This completes authentication through your financial institution.
- Give your financial institution permission to share account, address and contact information with KONEK.
- Select one of your eligible accounts.
Your selected financial account will be added to your KONEK account as a payment method and is available for selection the next time you checkout. However, if the merchant does not accept that payment method you will see the following error, “Not accepted by merchant”.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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Follow these steps to sign in to your KONEK account from a new/untrusted device and/or new browser:
- Use the link in the invitation-to-use-KONEK email from your financial institution to request a new code.
- Open the KONEK account login page.
- On the KONEK in pilot page, enter the code provided in the Welcome to the KONEK Pilot email from KONEK.
- Select Continue.
- Accept the cookies and other technologies notification.
- Select Log in.
- Enter the email address associated with your KONEK account and select Log in.
- Select your financial institution from the list of participating financial institutions.
- Enter your financial account’s username and password. This completes authentication through your financial institution.
- Give your financial institution permission to share account, address and contact information with KONEK.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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It’s the combination of our cookies technology, our reliance on your browser’s history, and your KONEK account that allows KONEK to remember you - even after you’ve signed out.
Your next log in or check out will be much faster when performed from your trusted device and the same browser.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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With KONEK, you can set your device's biometrics as your authentication method to ensure you alone are making purchases on your device.
Note: Your device must support web authentication and you must enable it.
Learn more about the benefits of checking out with your KONEK account.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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The express checkout experience relies on you using the trusted device and browser associated with your KONEK account - that is the trusted device and browser you used to create your KONEK account.
If you are using a different browser and/or device from the ones you used to create your KONEK account, then you will need to complete log in again using the email address associated with your KONEK account and indicate that you are on a trusted device.
Alternatively, you can either:
- Follow the steps described under How do I sign in to my KONEK account from a new device and/or browser?, or
- Complete checkout as a guest.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
Payments, Refunds & Cancellations
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As with any other transaction, refunds are processed by the merchant and must follow the merchant’s return policies. If a refund is approved by the merchant, then the refund is applied to the same payment method that you used to complete checkout.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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If your financial institution has approved your payment method and the payment was accepted by the merchant, then the online store displays an order confirmation screen.
If you still have questions about the completion of your payment, please contact the merchant.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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As with any other transaction, cancellations are processed by the merchant and must follow the merchant’s cancellation policies. Please contact the merchant directly to cancel your order. Then you can repurchase the same product using KONEK.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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The following table sets out whom to contact for select issues related to a transaction:
Point of Contact Description of Issue Merchant (refer to the online store’s contact information) For questions about your online purchase, delivery time, shipping options, product information, etc. Your financial institution (see your financial institution’s contact information) - For questions about charges to your account that your merchant cannot answer such as, processing times, limits, etc.
- For technical issues such as payment timing out, error message, etc.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
KONEK Beta Release
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Beta testing gives a limited number of users the opportunity to experience KONEK, and for service providers to uncover bugs or issues inside a regulated environment before expanding its availability more broadly.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
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You can participate in the KONEK beta testing if:
- You have an eligible account with one of the following financial institutions:
- Bank of Montreal
- National Bank of Canada
- Royal Bank of Canada
- The Bank of Nova Scotia
- The Toronto Dominion
- You received an invitation from your financial institution to participate in the beta test.
- Once the above two conditions are met, you can complete checkout using KONEK when you make a purchase at one of the following online stores:
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
- You have an eligible account with one of the following financial institutions:
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Use the link and the access code provided by your financial institution to initiate registration. Complete the registration process to create your KONEK account. Once you have your KONEK account, you can complete payment using KONEK when you make a purchase at one of the following online stores:
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.
KONEK for Merchants
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Currently, KONEK does not accept connection requests directly from merchants however, you can reach out to your payment processor (such as, Moneris) and ask how you can offer KONEK from your online store.
Important: KONEK is currently in its beta release and is only available to customers if your financial institution sent you an invitation to sign up for KONEK. For this beta release, KONEK is offered by a small number of merchants until its upcoming commercial release. Learn more from KONEK.ca.