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Canada’s way to pay.

Enjoy Canada’s digital wallet payment solution that gives you choice to pay with your credit cards or with debit directly from your chequing or savings account – exclusively available on Konek™.

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Konek is powered by Interac and backed by Canada’s leading banks.

The new way to pay online

More payment options

We support chequing, savings and credit or debit cards affiliated with a participating financial institution.

Safe and secure

Our payment solution keeps your data safe by using your financial institution’s secure authentication and payment consent protocols.

We’re serious about security

Konek does not store any information about your cards or accounts. We use randomized numbers through tokenization, so only necessary data to complete a purchase is shared with the merchant to complete a transaction.

Simple and fast

Why go slow when you can go fast? We enable registered users to pay for things in as little as one click.

Choose how you want to pay

After you’ve signed up the first time, you can checkout in as little as one click.

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Who’s offering Konek?

RBC

Interac
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FAQs

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Konek is a Canadian e-commerce payment solution developed by Interac Corp. and powered by Canada’s leading financial institutions.

No. Your banking information, such as account and card numbers, are tokenized and therefore cannot be directly accessed by the merchant. On receiving your explicit consent, Interac Corp. will share your full name, phone number, and shipping address with the merchant in order to complete a transaction.

Option 1: Through Merchant Checkout

  1. Choose Konek at Checkout:  When you’re ready to pay, select “Pay with Konek” on the checkout page.
  2. Select Your Financial Institution from the list.
  3. Log In Securely: Log in using your online banking credentials on the secure sign-in page.
  4. Create Your Konek Profile: After authentication, you’ll be prompted to set up your Konek profile.
  5. Set Up Passkey (Optional): For faster future checkouts, enable passkey login (or choose “Set up later”).
  6. Check Your Details: Your name, email, and other details will be pre-filled from your financial institution. Make edits if needed.
  7. Choose Your Default Payment Method: Select the eligible account you want to use for payments (e.g., chequing, savings).
  8. Confirm Your Shipping Address: Use your default address or add up to five addresses for convenience.
  9. Complete Your Purchase: Confirm your payment. You’ll see a success screen and your Konek account will be ready for future use.

Option 2: Through Konek.ca

  1. Go to Konek.ca: Click “Create Account” on the homepage.
  2. Accept Cookies & Technology Notice: Review and accept the notice to continue.
  3. Select Your Financial Institution from the list.
  4. Log In Securely: Log in using your online banking credentials on the secure page.
  5. Review Your Details: Your information will be pre-filled from your financial institution. Make edits if needed (changes apply only to Konek).
  6. Set Your Default Payment Method: Pick the eligible account you want to use for payments.
  7. Confirm Your Shipping Address: Use your default address or add up to five additional addresses.
  8. Enable Biometric Login (Optional): If your device supports it, enable biometrics for faster one-touch payments.
  9. Finish Setup: You’ll see a confirmation that your Konek account is ready to use.

Option 3: Through Your FI App

  • Some financial institutions allow you to create your Konek profile directly in their app. In this case, your details are pre-populated, and you only need to review and confirm.

*Note:

The default payment method is the financial account from which payments will be debited.
The default payment method can be changed at any time.
If a merchant does not accept a payment method, then you cannot select that payment method and the following message is displayed underneath, “Not accepted by merchant”.

The following table sets out whom to contact for select issues related to a transaction:

Point of Contact Description of Issue
Merchant (refer to the online store’s contact information) For questions about your online purchase, delivery time, shipping options, product information, etc.
Your financial institution (see your financial institution’s contact information)
  • For questions about charges to your account that your merchant cannot answer such as, processing times, limits, etc.
  • For technical issues such as payment timing out, error message, etc.
*Availability of payment method may vary by merchant.